Festiwares

How do I place an order?

Choose your favorite product, select the available options, then click “Add to Cart” and follow the checkout steps.

How do I personalize my order?

For products that offer personalization, simply enter your details in the customization field before adding the item to your cart. Please double-check your information before placing your order.

Can I change or cancel my order?

Yes. You can request a change or cancellation within 12 hours of placing your order. Contact us at support@festiwares.com as soon as possible.

Can I change my personalization after ordering?

Please contact us within 12 hours. Once your order has entered production, we may not be able to make changes.

Will I receive a preview before my personalized item is made?

Unless otherwise stated on the product page, we do not provide previews or proofs. Personalized items are produced according to the information you submit.

Are personalized products returnable?

Personalized and custom-made products are generally not eligible for returns due to customer-submitted errors or change of mind. Damaged or defective items may be eligible for a replacement or refund.

How do I choose the right size?

For apparel, please check the size chart on each product page before ordering. Measurements may vary between products.

How should I care for my apparel?

Follow the care instructions provided on the product page. In general, wash apparel inside out with cold water and avoid ironing directly over printed designs.

How do I care for blankets, canvas & home decor?

Care instructions vary by product. Please check the individual product page for specific washing, cleaning, and care recommendations.

Will the colors look exactly like they do on my screen?

We do our best to display product colors accurately, but colors may vary slightly depending on your screen, device, and display settings.

Are Festiwares products made-to-order?

Some of our products are made-to-order or produced through print-on-demand. These items are created after your order is placed and may require additional processing time.

Can I personalize my product?

Only products that specifically offer personalization can be customized. If available, enter your details in the personalization field on the product page and carefully review them before ordering.

What is your return policy?

Most of our products are made-to-order, so we generally don’t accept returns for change of mind, incorrect size, color, or product selection. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery for assistance.

Are personalized items returnable?

Personalized and custom-made products are generally Final Sale and cannot be returned or exchanged due to customer-submitted errors or change of mind. Damaged or defective items may still qualify for a replacement or refund.

Do you offer exchanges?

We don’t offer direct exchanges. If your order arrives damaged, defective, or incorrect, we’ll review the issue and may provide a replacement or refund.

How do I request a return or refund?

Email support@festiwares.com with your order number and photos of the issue within 7 days of delivery. Our team will review your request and help with the next steps.

Where can I find the full return policy?

For complete information about returns, refunds, cancellations, and damaged products, please visit our Returns & Refund Policy.

Questions about shipping or delivery?

Email support@festiwares.com — we’re here to help.

How long does shipping take?

Most Festiwares products are made to order. Orders typically take 3–5 business days to process, followed by 7–12 business days for shipping. Estimated total delivery time is 10–17 business days. A tracking number will be provided once your order ships.

How do I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link. Tracking information may take 1–2 business days to update after shipment.

Do you ship internationally?

Yes! We ship to the United States and selected international destinations where shipping is available. Available destinations and shipping rates will be shown at checkout. International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.

My package is lost or arrived damaged — what should I do?

If your order arrives damaged, defective, incorrect, or appears to be lost, please contact support@festiwares.com with your order number and clear photos of the product and packaging (if applicable). For damaged, defective, or incorrect items, please contact us within 7 days of delivery so we can review the issue and provide an appropriate replacement or refund.

My tracking says delivered, but I haven’t received my package. What should I do?

Please first check around your delivery address and contact your local carrier. If the tracking information confirms the package was delivered, Festiwares cannot guarantee recovery of the package, but we’re happy to help you review the available tracking information.

Can I change my shipping address after placing an order?

Please contact support@festiwares.com as soon as possible. We may be able to update your address if your order has not yet entered processing or production. Changes cannot be guaranteed once production or shipping has started.

More questions?

Visit our FAQ Hub or read our full Shipping Policy for more information.

Questions about payments or your order?

We’re here to help. Email support@festiwares.com anytime.

What payment methods do you accept?

We accept major credit and debit cards through Shopify Payments, including Visa, Mastercard, and American Express. Additional payment methods may be available at checkout depending on your location and eligibility. All transactions are protected with secure SSL/TLS encryption.

Is my payment information secure?

Yes. Payments are processed securely through Shopify Payments. Festiwares does not store your full payment card details on our own systems.

When will I be charged for my order?

Your payment is processed when you complete your purchase at checkout. If your payment is declined or cannot be authorized, your order may not be successfully placed.

How do I contact support?

You can reach us by emailing support@festiwares.com or through our Contact page. Our support team typically responds within 24–48 business hours, Monday through Friday.

More questions?

Visit our FAQ Hub for answers to common questions about orders, products, shipping, returns, and more.