FAQ

FREQUENTLY ASKED QUESTIONS

How do I place my order?

Simply choose the product and any available options, such as size or color, on the product page, then click “Add to Cart.”

When you’re ready, proceed to checkout and follow the steps to enter your shipping and payment information.

Once your order has been successfully placed, you will receive an order confirmation email.

We’ll then begin preparing your order and let you know when it has been shipped.

How long will it take to receive my order?

Orders typically require 3–5 business days to process before shipment.

After processing, shipping generally takes approximately 7–12 business days.

Therefore, the estimated total delivery time is approximately 10–17 business days.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, holidays, customs procedures, weather, and other circumstances beyond our control.

Do you offer free shipping?

Yes! We offer free shipping on orders containing 2 or more items, unless otherwise stated on the product page or at checkout.

For orders containing fewer than 2 items, applicable shipping fees will be shown during checkout before you complete your purchase.

Where do you ship?

We currently ship to the United States and selected international destinations where our shipping services are available.

Available destinations and shipping options will be shown at checkout based on your shipping address.

Some locations may be unavailable due to carrier restrictions or other logistical limitations.

My tracking number isn’t working. What should I do?

After your order has been shipped, it may take approximately 1–2 business days for tracking information to appear or update in the shipping carrier’s system.

If your tracking number is still not working after a few days, please check the tracking information again or contact the shipping carrier.

If you continue to experience an issue, contact us at support@festiwares.com and we’ll be happy to assist.

I need help with a late order. What should I do?

Our estimated delivery time is approximately 10–17 business days, including processing and shipping.

If your order has exceeded the estimated delivery timeframe and you have not received it, please contact us at support@festiwares.com.

We’ll review the tracking information and do our best to help locate your package.

Please remember that delays may occasionally occur due to shipping carriers, customs, weather, holidays, or other circumstances outside our control.

What payment methods do you accept?

We currently accept major credit and debit cards, including:

Visa
Mastercard
American Express

Depending on your location and eligibility, additional payment methods may be available at checkout.

All available payment methods will be displayed during checkout.

Payments are securely processed through Shopify Payments.

When will my card be charged?

Your payment method is generally charged when your order is successfully submitted and the payment is authorized.

If the payment cannot be authorized, your order may not be successfully completed.

Is my payment information secure?

Yes. Payments made through Festiwares are processed securely through Shopify Payments.

Our website uses SSL/TLS encryption to help protect information transmitted during checkout.

Festiwares does not directly store your complete credit or debit card information on our website. Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.

Can I cancel or change my order?

Orders can be canceled within 12 hours of purchase for a full refund.

Because we begin processing orders quickly, we cannot guarantee that changes or cancellations can be made after this period.

If you need to change your shipping address or cancel an order, please contact us as soon as possible at:

support@festiwares.com

Can I return or exchange my order?

We accept eligible returns requested within 30 days of delivery.

Items must generally be unused, unworn, and in their original condition and packaging.

Some products, including personalized or custom-made products, may not be eligible for return unless they arrive damaged or defective.

Please review our Returns & Refund Policy for complete information.

What if my order arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the product
Photos or videos showing the issue, when applicable

After reviewing your request, we may offer a replacement or refund depending on the circumstances.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you notice that your shipping address is incorrect.

Once an order has entered processing or has been shipped, we may not be able to change the address.

If a package is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for applicable reshipping costs.

My tracking says “Delivered,” but I haven’t received my package. What should I do?

If your tracking information shows that your package was delivered, please first check around your delivery location and contact your local shipping carrier or postal service.

You may also check with household members, neighbors, or your building’s reception area if applicable.

If the carrier confirms that the package was delivered, Festiwares cannot be held responsible for packages reported missing after a confirmed delivery.

However, please contact us if you need assistance investigating the shipment.

Do I have to pay customs or import fees?

For international orders, customers may be responsible for applicable customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are outside of Festiwares’ control.