Shipping Policy

At Festiwares, we are committed to processing and shipping your order as quickly as possible. Please review the information below for details about our order processing, delivery times, tracking, and potential shipping delays.

Processing Time

Most orders require approximately 3–5 business days to process before they are shipped.

Processing time includes preparing, producing, inspecting, and packaging your order. Business days do not include weekends or holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may vary depending on the product, order volume, or other circumstances.

Delivery Time

After your order has been processed, the estimated shipping time is approximately 7–12 business days.

Therefore, the estimated total delivery time is generally:

3–5 business days for processing + 7–12 business days for shipping = approximately 10–17 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, shipping carrier, weather, holidays, customs procedures, and other circumstances beyond our control.

Free Shipping

We offer free shipping on orders containing 2 or more items, unless otherwise stated on the product page or at checkout.

For orders containing fewer than 2 items, applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping Destinations

We currently ship orders to customers in the United States and selected international destinations where our shipping services are available.

Available shipping destinations and shipping costs will be displayed at checkout based on the shipping address provided.

Certain locations may be unavailable due to carrier restrictions, customs requirements, or other logistical limitations.

Customs Duties and Taxes

For international orders, the customer may be responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are outside of Festiwares’ control.

Festiwares is not responsible for delays, additional charges, or delivery issues caused by customs clearance.

Order Confirmation

A confirmation email will be sent to you once your order has been successfully placed.

We will then begin processing your order.

If you need to change your order or shipping information, please contact us as soon as possible at support@festiwares.com.

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

Tracking Information

Once your order has been shipped, we will send you an email containing your tracking information.

Please allow approximately 1–2 business days after shipment for tracking information to become active or update in the carrier’s system.

If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier or your local postal service to investigate the delivery.

Festiwares is not responsible for packages that are confirmed as delivered by the carrier but are subsequently reported as missing.

If your estimated delivery time has passed and your package has not arrived, please contact us at support@festiwares.com and we will do our best to assist you.

Cancellation and Changes

We make every effort to process orders as quickly as possible.

If you need to cancel your order or change your shipping address, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel the order.

Please contact:

Email: support@festiwares.com

Possible Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Festiwares is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Shipping carrier delays
Severe weather
Natural disasters
Holidays or peak-season shipping volumes
Customs clearance
Incorrect or incomplete shipping information
Transportation disruptions
Other unforeseen logistical circumstances

If a significant delay occurs, please contact us and we will help you investigate the status of your shipment.

Incorrect or Undeliverable Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Festiwares is not responsible for packages that are delayed, returned, or undeliverable because of an incorrect, incomplete, or outdated shipping address provided by the customer.

If a package is returned to us due to an incorrect or undeliverable address, the customer may be responsible for any applicable reshipping costs.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier or your local postal service first.

Festiwares is not responsible for packages that are confirmed as delivered by the carrier.

However, if you believe your package may have been lost during transit and the tracking information has not been updated or indicates an issue, please contact us at support@festiwares.com so we can assist you in investigating the shipment.