Return Policy

Returns & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality products and ensuring customer satisfaction.

Order Cancellation

Orders can be canceled within 12 hours of purchase for a full refund.

After 12 hours, orders may already be processed or shipped and cannot be canceled.

Returns & Exchanges

We accept returns under the following conditions:

Return requests must be made within 30 days of delivery.
Items must be unused, unworn, and in their original condition and packaging.
Proof of purchase, such as an order number or receipt, is required.

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened or used, unless the item is defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

Used, worn, or washed items
Items damaged due to misuse, improper care, or normal wear and tear
Clearance or final sale items
Gift cards
Personalized or custom-made products, unless they arrive damaged or defective

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery.
Provide your order number and clear photos or videos showing the issue.
Our team will review the request and may offer a replacement or refund depending on the situation.

If the item is confirmed to be defective, damaged during shipping, or incorrectly fulfilled, we may cover the applicable return or replacement shipping costs.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at support@festiwares.com.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, weather conditions, holidays, or other circumstances beyond our control.

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for any applicable reshipping fees.

If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the shipping carrier to investigate the delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly fulfilled.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping.

Refund Processing Time

Once your return or refund request has been reviewed and approved, refunds will generally be processed within 1–3 business days.

After the refund has been processed, it may take additional time for the funds to appear in your account depending on your bank, credit card company, or payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Depending on product availability and the circumstances, we may provide a replacement rather than a refund.

For size, color, or personal preference changes, exchanges may not be available for all products. Please contact us before returning an item so we can determine the best available solution.