Billing Terms & Conditions

Overview

These Billing Terms & Conditions govern the payment and billing procedures for purchases made through Festiwares.

By placing an order on our website, you agree to the billing and payment terms described below. These terms are intended to provide clear information about how payments are processed, how billing information is handled, and what may happen if a payment cannot be completed.

Payment Methods

Festiwares accepts major credit and debit cards, including:

Visa
Mastercard
American Express

Depending on your location and eligibility, additional payment methods may be available at checkout.

All available payment methods will be displayed during the checkout process.

Payments are securely processed through Shopify Payments and other payment methods supported by our Shopify checkout.

Billing Information

When placing an order, you agree to provide accurate, complete, and current billing and payment information.

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Credit or debit card information
Other information required to process your payment

You are responsible for ensuring that the information provided is accurate and up to date.

If any billing information changes, you should update it or contact us as soon as possible to avoid delays or problems with your order.

Payment Authorization

By submitting an order, you authorize Festiwares and our payment processing providers to charge the total amount shown at checkout to your selected payment method.

The total amount may include:

Product price
Applicable shipping charges
Applicable taxes
Discounts or promotional adjustments
Any other charges clearly disclosed before you complete your purchase

Your payment must be successfully authorized before your order can be processed.

Payment Processing

Payments are processed securely through Shopify Payments.

Festiwares does not directly process or store your complete credit or debit card information on our website. Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.

Your bank or card issuer may require additional verification or authorization before a payment can be completed.

Currency

Unless otherwise stated at checkout, prices on the Festiwares website are displayed in U.S. Dollars (USD).

If your payment method uses a different currency, your bank or payment provider may apply its own exchange rate or currency conversion fees.

Festiwares is not responsible for additional fees or exchange-rate differences charged by your bank, card issuer, or payment provider.

Taxes

Applicable sales taxes and other required taxes may be calculated and added to your order based on the shipping destination and applicable laws.

The total applicable taxes, when required, will be displayed during checkout before you complete your purchase.

Customers may also be responsible for customs duties, import taxes, VAT, or other charges associated with international orders, where applicable.

Failed or Declined Payments

If your payment is declined or cannot be successfully authorized, your order may not be processed.

If this occurs, you may:

Verify that your billing information is correct.
Check that your card has sufficient funds or available credit.
Contact your bank or card issuer.
Try another available payment method.

Festiwares is not responsible for payment declines, authorization failures, or other issues caused by your bank, card issuer, payment provider, or incorrect payment information.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us at support@festiwares.com.

We will review the transaction and, if a duplicate charge is confirmed, take appropriate steps to resolve the issue.

Please note that a temporary authorization hold from your bank or card issuer may sometimes appear as a pending transaction and does not necessarily represent a completed duplicate charge.

Order Confirmation

After your payment has been successfully processed and your order has been accepted, you will receive an order confirmation email containing details of your purchase.

Receiving an order confirmation does not necessarily guarantee that an order cannot later be canceled due to circumstances such as product availability, pricing errors, payment issues, suspected fraudulent activity, or other circumstances described in our Terms of Service.

If we need to cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Pricing Errors

Although we make every effort to ensure that product prices and information displayed on our website are accurate, occasional errors may occur.

If we discover an incorrect price or other billing error after you have placed an order, we reserve the right to correct the error and, where appropriate, cancel or modify the affected order.

If your order is canceled because of a pricing error, any payment collected for that order will be refunded.

Refunds

Refunds are handled in accordance with our Returns & Refund Policy.

Once a refund has been approved, we will process the refund through the original payment method where possible.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

For complete information regarding returns, refunds, and cancellations, please review our Returns & Refund Policy.

Chargebacks and Payment Disputes

If you believe there is an issue with a charge from Festiwares, please contact us at support@festiwares.com before initiating a chargeback whenever possible.

We will make reasonable efforts to investigate and resolve legitimate billing concerns.

If a chargeback or payment dispute is initiated, we may provide relevant transaction, order, shipping, and communication information to the payment processor or financial institution handling the dispute.

Fraudulent or unauthorized use of payment methods may be reported to the appropriate payment provider or authorities where required.

Billing Security

We take reasonable measures to help protect payment and billing information.

However, no method of electronic transmission or storage is completely secure. Festiwares cannot guarantee the absolute security of information transmitted over the Internet.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.